FAQ's

What Is Docco360?

At Docco360, we enable Video/Audio appointments between our customers and the Homeopathic and Ayurvedic Doctors. We use Skype for the Video/Audio communication. Customers and the Doctors can use their computers or mobile devices to complete video/audio consulation.

What Services Does Docco360 Provide?

At Docco360, we provide access to Naturopathic, Homeopathic and Ayurvedic Doctors through Video/Audio using computers and mobile devices. Naturopathic, Homeopthaic and Ayurvedic Medicines terat variety of diseases including the very common diseases such as Cough, Cold, Allergies, Obesity, Blood Pressure and others.

According MedIndia, here is comprehensive list of diseases trested by Ayurveda. More information on Ayurveda and Ayurveda FAQ can be found at Ministry of Ayush, a department of Government of India

What Do I Need To Get Started With Docco360

It's very simple to get started with Docco360. You just need a computer or a mobile device, Skype account, credit card and email address

Does Docco360 Provide Emergency Or Critical Care?

No, Docco360 do not provide emergency or critical care. Docco360 provides the care focusing on the prevention. Please contact your regular primary care doctor for any emergency and critical medical needs or visit a near by hopsital

How To Signup/Register As A User?

You can sign up at Docco360 Sign Up Page

How To Retrieve Forgotten Password/User-Id?

You can reset the password by clicking the 'forgot password' link on the login page of Docco360

Not Able To Login After Signup?

Please reset your password by clicking the 'forgot password' link on the login page of Docco360 and try the Login again

Can I Change My User Id, Phone Number?

Yes. Once you login to Docco360, click on your name on the top right of the main page, click 'Edit Account' and update your profile information

Can I Make Appointments For My Friends And Family Members?

Yes

Is My Personal Info (Medical History, Email Address, Phone Number) Safe?

Yes, absolutely. We collect the information in a secure way and it can only be viewed by you and the Doctor. Also, we do not share your information with any third parties

Is It Legal To Consult A Homeopathic Or Ayurvedic Doctor Online Via Video/Audio Appointment?

Yes, Absolutely

Can I See The Doctor In Person?

No, not at this time. Docco360 currently supports only video consultations as our providers are located different locations

How Much Does It Cost For An Appointment?

The cost of each video consultation is Rs. 300. Typical consultation last for 30 minutes

What Payment Gateway Is Used To Accept The Payments?

We use Stripe and Paypal as the payment gateways. Both of them secure and well known payment gateways

How Do We Pay?

Currently, Docco360 only accepts credit cards or debit cards. All major credit cards are accepted

Is My Credit Card Information Secure?

Absolutely. Docco360 securely transmits your credit card information to the do not save your credit card information

How To Use Coupon Codes?

If you have a Docco360 coupon code, you can enter it while paying for the appointment

Can We Use More Than One Coupon Code?

No, you can only use one coupon at a time

How To Book An Appointment

Please login to Docco360.in and click 'Continue' to see the list of Doctors. Find a time slot for your preferred Doctor and continue with appointment

How To Cancel/Reschedule A Booked Appointment?

Yes. Once you login to Docco360, click on your name on the top right of the main page, click 'My Appointments' and select the appointment to change or cancel

How Do I Get A Refund For The Cancelled Appointment?

The payment will be refunded to your credit card that was used to pay for the appointment. It usually takes 2-3 business days to process the refund

Does The Homeopathic Or Ayurvedic Doctor Prescribe The Medications?

Yes, the doctors can prescribe the medications via Docco360. It will be stored as part of the appointment notes and can be accessed anytine by you. It will also be emaild after the appointment is complete

Why Do You Need Personal Details Like Height, Weight, Age, Blood Group, Gender, Previous Medical History, Reports, Allergies Etc?

The Doctor needs this information to provide the best advise

Do I Have To Be On The Video Durign The Appointment Or Can I Just Use The Audio Call?

Yes, you can just choose to use the Audio function of the Skype call during the appointment. However, we recommend Video conversation as well

What Is The Duration Of The Typical Video Appointment Call?

Typical duration of the consultation will be about 30 minutes

What If The Video Call Gets Disconnected Due To Some Reason?

If the call gets disconnected for some reason, the Doctor will call back in the next few minutes. Please stay logged in to your Skype account

What If The Doctor Doesn't Call At The Scheduled Appointment Time?

Due to the nature of Doctor schedules, typically the Doctor calls you 30 minutes before or after the scheduled time. If the Doctor doesn't call you during this time, we will contact you to reschedule the appointment and refund your appoint fee. Yhe next appointment will be free of cost to you

What About Followup Consultation Appointments?

You can schedule follow up appointments after the initial consultation with the Doctor.

What If The Internet Freezes Up During The Payment Process?

If the internet freezes during the payment process, please try again after sometime. If the payment was successful, you will get an email confirming your appointment. If you did not get an email, you can login again and pay to confirm the appointment. We will never charge twice for an appointment

What If The Internet Freezes Up During A Consultation Call?

If the internet freezes during the call, the call will get disconnected. The Doctor will call back in the next few minutes. Please stay logged in to your Skype account

What Are The Rules For Audio And Video Consulation?

TBD

How To Provide Feedback After The Call?

You can provide the feedback using the email link: Send Mail

How To Contact Docco360?

You can contact us using the Contact US link